Most new, unopened merchandise sold by The divips can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with The divips Consumer Credit Card, The divips Commercial Revolving Charge, or The divips Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via The divips store credit (“Store Credit”) as determined by The divips. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The divips Consumer Credit Card, The divips Commercial Revolving Charge, or The divips Commercial Account may be located in our system within 365 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by The divips. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
Written copies of The divips's Return Policy will be provided upon request.
RETURN TO STORE
We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The divips uses a third-party refund verification system. All returns are subject to verification system approval.
If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or dropbox.